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Facebook Live Captions

We’ll add live captions as you broadcast to the largest audience in the world using the camera in your pocket. It’s pretty simple – just send your live stream to us, we add captions and send them back to your page.

Top questions to ask before booking

Attention: Broadcasters

You can now bring your TV captions to Facebook Live, opening up a new audience of over 1 billion people. Our solution optimizes your existing broadcast captions for Facebook Live, with no up-front costs and no ongoing commitment. This development satisfies the FCC rules that require captioned programs shown on TV to be captioned when shown on the Internet. 

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Why add Facebook Live captions?

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Stand out in the News Feed

Your live stream’s only got a few seconds to attract someone’s attention. Live captions ensure your content is visible even when muted in the News Feed.

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Reach people with the sound off

With so many of us watching videos on Facebook without sound, your live event can finally be understood by everyone watching on the subway, train, bus and park.

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Nyle on Samsung phone

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Make your content fully accessible

Adding live captions boosts reach and engagement, and it also positions your business as fully inclusive, providing access for viewers who are deaf and hard of hearing.

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  • Pricing
  • US$3/Minute
  • Minimum 30 minute booking
  • High quality live captioners
  • Captions remain on the recorded video of your event even after it has finished
  • Make your live stream accessible
  • Reach people watching silently

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Frequently Asked Questions

How much does it cost?

US$3.00 per minute

What is the minimum booking time?

30 minutes

Can I stream using a streaming software?

For those who stream to Facebook Live using live streaming software (also referred to as encoding software), it’s easy to set up your software to get live captions added by changing the output destination of the stream.

If you are using Open Broadcaster Software (free open source software for live streaming), follow the instructions here.

Is there a free open broadcast software for live streaming I can use?

Yes, you can use Open Broadcast Software which is a free open source software for live streaming. Follow these instruction on how to setup Open Broadcast Software. 

Can I stream from my phone?

Yes. You’ll need to download WOWZA GoCoder. It’s free. We’ll provide you with a web address to put into the settings so you can stream to us.

How do I setup my GoCoder app?

Follow these steps to setup your GoCoder app. This will allow you to stream live to Ai-Media. We will add captions and deliver back to your Facebook page.

Can I schedule my live stream as a Secure Connection (SSL)

No. Please do not select the Secure connection (SSL) button. SSL

Will my captions be perfect?

No. But we’ll try to get as close to perfect as we can. We use real human beings to listen to your live stream and create captions in real time. You can help us improve our accuracy by providing advance notice of the type of content in your live stream.

How do viewers turn the captions on and off on their phone?

Your viewers can turn the captions on and off by adjusting the accessibility settings on their phone, and then clicking the CC button on your live video. For iOS:

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on General.
  3. Tap on Accessibility.
  4. Under the Hearing section, tap on Subtitles & Captioning.
  5. Turn On the option for Closed Captions + SDH.
  6. Tap on Style in order to customize how closed captions work if you’d like.

For Android:

  1. Open your device’s Settings app Settings
  2. Tap Accessibility, then tap Captions
  3. At the top, tap the On/Off switch

You can also watch these quick videos on how to turn on and adjust the font, color and size of your captions.

How far in advance do I need to book live captioning?

At least two hours notice is required for each Facebook Live booking. Please note: a confirmation email will be sent to you once a captioner is confirmed.

Is this service available 24/7?

Yes.

Do you still have questions? Get in touch

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